quartz/content/notes/stakeholders.md

title	aliases	tags
stakeholders	Stakeholders	info201 info203

People with interest in successful implementation

three primary groups

• users
• clients -> pay for and own systems
• technical staff -> ensure system operation

other classifications

• Internal stakeholders — people within the organisation, e.g., employees, volunteers, ….
• External stakeholders — people outside the organisation, e.g., suppliers or shipping companies.
• Operational stakeholders — people who regularly interact with the system, e.g., accountants, factory supervisors, customers, ….
• Executive stakeholders — people who don’t directly interact, but use the information or have a financial interest, e.g., senior managers, board of directors, regulatory authorities, ….

Analyst should id every type of stakeholder during systems-development-life-cycle

0.2 users as stakeholders

horizontal user roles -> information flow across dept's

• ?

vertical user roles ->information needs of staff, middle management, senior execs

• business users perform day to day operations
• information users need current information
• mangement users need summary information
• executive users need strategic information
• external users may have access to the systems