quartz/content/Knowledge/Books/Never Split the Difference.md

title
Never Split the Difference

[Knowledge/Thoughts/Negotiations]] are often associated by us only with selected professions (e.g., the role of a salesman), and there are people who believe that for them it will not bring any value. If we take a moment to think about it, we can see that negotiation is an integral part of human interaction, at almost every level.

Lekcje

• Knowledge/Thoughts/Negotiations]] begin when someone says 'no' and their goal is to get to the point where the other party says 'yes, it's true'
• Knowledge/Thoughts/Negotiations]] are about 'active listening'
• Key tools: Tactical Empathy, tone of voice, Mirorring, silence, repetition and labeling (eng. labeling)