quartz/content/out/notes/needfinding.md

title	draft	sr-due	sr-interval	sr-ease
Needfinding	true	2022-04-09	18	270

#review

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Review questions

1. what is participant observation

2. what are interview, what are their purpose

3. what are longitudinal studies. when are they used

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Needfinding

how to start imporving or designing inerface how to identify the gap or use interface issues

needdfinding tries to identify issues, often through observational studies (qualitative)

"the trick [challenge] to finding ideas is to convince yourself that everyone and everything has a story to tell" "The other trick if finding out the difference between power and knowledge. You dont start at the top if you want to find a story, you start in the middle. Because its the people in the middle that do the work" "self conciousness is the enemy of interestingness" -malcolm gladwell

Methods

• Participant Observation

  • Apprenticeship
    • set a partnership with the people to be observed
    • be taught the steps in the process
    • observe the practives
    • validate what you are observing with those observed as you go along
    • e.g.,
      • apprenticeship is eVision user
      • task: find in which room INFO203 is
      • problem: I do not have a timetable in eVision like students
    • allows you to capture the context of use and the issues and needs
      • what do people do now
      • what values and goals do people have
      • how are these particular activities embedded in the larger context
      • similarities and differences across people
      • other types of context that are relevant -> time of day, social context

• Interviews

  • avoid leading questions
  • choose sample representative of real users
  • often impractical
  • can be structured or semi-structured
  • effective for high level

• Longitudinal studies

  • sporadic use -> when the product is used rarely
  • used when you cannot use observational studies
  • diaries
    • scale better than direct observation (less time consuming)
    • give people a diary to copmlete
    • structred task
    • can use journals, camera, voice, video
    • tailor the recording to the context
    • may require practice, training, reminding
      • use of ntifications, digital calendars, phone calls
  • Experience sampling
    • use txt, phone calls , calendars, notifications to recieve feeback or actively remind people
    • choose interval depending on study context