quartz/content/out/notes/combined-evals.md

title	draft
Combined evals	true

Heuristic	Severity	Location	Issue	Recommendation
visibility of system status	3	Call	The the close window button does not leave the meeting. It pops up the small view. If the user closes this window. The user still does not leave the meeting and there is not GUI	make closing the windows prompt the user if they want to leave the meeting
error prevention	3	Call	The application crahed when cadence tried to take a snapshot. Then I could still see him even though he didn't know he was still in the meeting	The snapshot feature should not cause a crash. And when the GUI closes, the user should leave the meeting
Recognition rather than recall	3	N/A	I do not know how to add somebody else as a contact. I found a way to share a link to my profile, but I don’t know how to use a link that was shared with me.	There should be clear and obvious steps on how to add a contact. If the person has no contacts then the buttons should be displayed more prominently.
Visibility of system status	3	Call	After Skype restarted from the snapshot button crash, the interface seemed like I wasn’t in a call: there was no call overlay, I couldn’t see or hear the other person, and the buttons prompted to start a call rather than stop it. However, my partner could actually see and hear me the whole time, without me knowing!	The application should always tell you when you are in a call.
User control and freedom	3	Private conversation	Logging out and logging in again permanently deletes the entire private conversation on your side without warning.	It should remember the conversation, or if this isn’t possible, it should warn you about the consequences before you log out.
Visibility of system status	3	Call	If a skype window is closed while in a audio or video call, you remain in the call, despite the app being closed.	Either have a warning that the app is closing but you will remain in the call, or have a warning that closing the app will terminate your connection to the call
Visibility of system status	2	Audio/video settings	It is not clear whether or not the microphone test is running	There should be a visible indicator showing that the microphon test is running
Visibility of system status	2	Screenshare	The only indicator that you are sharing your screen is the button changing from “start sharing” to “stop sharing”. It is easy to forget you are sharing, which could potentially cause huge embarrassment!	There should be a permanent indicator that is visible even while using other applications.
Help users recognise and recover from errors	2	Account creation	You cannot use a PNG image as a profile picture, only a JPEG image.	Allow PNG images too, or automatically convert them when the user tries to pick them.
Flexibility and efficiency of use	2	Audio/video settings	When adjusting your audio and videos settings the setting for your webcam is hidden	It should be moved up so the use doesn't have to scroll
recognition rather than recall	2	Call	After opening the sidebar during a call there is no indication of how to hide it	There should be a button to close the sidebar during a call
User control and freedom	2	Mini Viewer	When ‘minimising’ Skype into a mini-player while on video call, the icon for screen-share is visible, and easily confused with the ‘maximise’ button to return the screen to the normal viewer	Have the button for screen share clearer of its purpose, and have a resize option when in mini-player
Match between system and the real world	2	Contacts list	Contacts who have sent you a message are not displayed in the “chats” section until you send a message back.	Text chats should always be displayed in the text chats section.
consistency and standards	2	Call	When one participant enters together mode, it force all the participant into together mode. But the users must all individually leave together mode.	It should be made clear that this is how is works as this was unexpeted behaviour
Flexibility and efficiency of use	2	Call	To click the horizontal dot menu in the bottom left the user must mouse over the react button which opens a popup. This menu usually closes after the mouse is moved off but sometimes it stays	The react menu should be moved or the mouse over function should be fixed
User control and freedom	2	Call	My partner has the ability to use a custom background image, but I don’t have this feature on my end.	Everybody should have the feature! I don’t know why I don’t have it.
Match between system and the real world	2	Private conversation	There is a feature to start a private conversation. Does this imply that conversations are usually not private?	The application should describe what a private conversation means, and explain whatever the downsides are that mean that it can’t be the default option.
Aesthetic and minimalist design	2	Call	When switching applications, Skype opens a floating window to contain the call, which will overlap other applications.	This feature is helpful but there needs to be a way to permanently dismiss it so people can work while in a call.
Consistency and standards	2	N/A	Quitting and restarting the application caused me to be logged out.	It’s a program that is installed on my computer, so it makes sense to keep me logged in.
recognition rather than recall	2	Call	not clear how to exit together mode	Have some indicator of
User control and freedom	2	Text chat	You cannot send a message that starts with a slash.	You should be able to send messages starting with a slash.
Recognition rather than recall	2	General	The toolbar that typically runs along the top of the screen is only available/viewable on the app after pressing alt, and making any action outside of the toolbar removes it again	Have an option to toggle toolbar on/off, and/or make it clearer that alt engages the toolbar
Help and documentation	2	General	To get help with Skype, the toolbar has to be toggled or settings must be opened and navigated through to find the help section	Have a more easily accessible help button, perhaps near the notifications/create group .etc
Visibility of system status	2	Chat	When removing a message, it is not made clear whether it will remove the message for everyone, or just yourself	Clarify that removing the message removes it for all participants
Flexibility and efficiency of use	2	Chat	To view bookmarked messages the user must navigate through their own profile to the bookmarks tab, where all bookmarks from all chats are kept, unsorted	Have an option to view bookmarked chats from certain groups, or have sorting criteria (date, group etc)
Aesthetic and minimalist design	1	Profile	When trying to click on your profile, if the status symbol is clicked a dropdown menu appears that gives you the ability to set your status (active, away, DnD etc), but this option is already included in the main dropdown from clicking onto your profile	Remove the separate function to help mis-click prevention
Match between system and the real world	1	DnD popup	When entering Do Not Disturb, a pop-up notifies you that you will not receive notifications while this is on. The popup has three options to exit it, ‘OK’, ‘View Settings’, and ‘Don’t ask me again’	Improve the wording. Instead of Don’t ask me again, have ‘don’t show me this again’ or something of the like
User coontrol and freedom	1	Mini floating window	There is no dedicated button to maximise the floating window	A dedicated button should be added to maximise the floating window
Match between system and the real world	1	New Group	When a new group is created, there are two options presented for adding people to the group. There is ‘invite’ and ‘add people’ as two separate options. One option is for adding people through a link, and one is for inviting contacts. However, the add people option also contains an option for adding via link.	Remove the invite option, as both are covered under add people.
Consistency and standards	1	General	Throughout the app, there are multiple different designs for the add members button. There are three different actions that can be taken to add members to a group, and they all have different icons	Generalise the icons so that they all follow the same design, that way they are recognisable throughout the application
user control and freedom	1	Audio and video settings	cadence cannot add a custom background	It should at least say why he cant
Flexibility and efficiency of use	1	Call	When a user is using multiple displays, even if the large skype window is visible the floating windows opens	The floating window should no open in this situation
Help and docmentation	1	Call	When in a call by yourself the record button is grayed out and not pressable. There is no indication as to why	On mousing ove the button it should say why it is grayed out
Aesthetic and minimalist design	1	Account creation	On one of the screens, the “continue” button must be clicked twice in order to continue.	The continue button should continue.
help and documentation	1	Chat	no information about what private mode is	more information should be iven to the user
Aesthetic and minimalist design	1	Top of the screen	Informational banners appear here and do not go away until they are interacted with. They do not display helpful information. Sometimes duplicates should appear.	The banners should go away when they are no longer relevant.
Match between system and the real world	1	Call	“Together mode” is poorly named and does not accurately indicate what it will do.	This feature could have a name like “background scene”, or tooltip text, or some other help mechanism.
Match between system and the real world	1	Polls	Somebody clicking or unclicking a poll option sends me a notification sound. These poll events contain little information on their own, so there’s no reason for them to notify immediately.	Do not notify for people clicking polls.
Match between system and the real world	1	Contacts list	There is a feature to “send a contact”, though this offers to send a person their own contact card.	Do not offer to send people their own contact cards.
Consistency and standards	1	Call	The “view” button has an inconsistent appearance. It activates a dropdown but looks like a functional button.	Add an arrow indicator to the button so that it matches the rest of the application’s conventions.
Consistency and standards	1	Polls	It’s not obvious that a poll option highlighted in blue indicates that you should clicked that option.	Poll options should be represented as traditional checkboxes, rather than weird coloured rectangles. This also makes it clear that you can click again to undo your vote, which is already a feature.
Consistency and standards	1	Main menu	There is an option to “download the app”. I am already using the desktop application.	The text should state “phone app” to contrast it from desktop app.