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ANALYST Hi, I’d like to discuss how memberships
are managed and how exercise programmes for
members are prepared.
MANAGER Sure!
ANALYST For a start, how does someone become a
member?
MANAGER We’re ==approached by a prospective
member and we get them to fill in their personal==
details on our form (see Section 3 on page 8).
ANALYST So what details does that form include?
MANAGER Oh, names, phone numbers, date of
birth, gender, and so on. In fact, that’s the same
information we keep about staff, except we don’t
bother with membership type for staff, and we
need to record their IRD number. Now that I
think about it, we would probably need some
way to add and change staff details as well.
ANALYST Right, got that. Before we continue,
what do you mean by “membership type”?
MANAGER Oh, each member is classified either
as “full” if they’re employed, “student” for students, “senior” for senior citizens, or “special”
for anything else that doesn’t fit into those types.
Anything other than full membership requires
proof of eligibility, like a current student ID card.
ANALYST Thanks for that. So what happens next?
MANAGER The new member pays the joining fee,
we record the joining date, then process the payment, assign them a member ID, and issue them
with a gym card. I guess with a computer system we could just enter all those details straight
into the database? Like details of any payments
and whether or not we’ve issued them a card.
ANALYST Correct, good point. I assume you’d
want to record the usual payment information
like the date, amount, and type of payment
(cash, EFTPOS, credit card, internet)?
MANAGER Yes, and link it back to the member.
ANALYST OK, that all sounds fairly standard then.
Are there ever any problems?
MANAGER Sure. Sometimes the member doesn’t
have enough money or they can’t provide evidence that they’re a student or similar. In these
situations, we record their details anyway, defer
the payment, and only issue the gym card once
they provide evidence of eligibility and/or pay.
ANALYST Who manages that process?
MANAGER The office staff.
ANALYST What other staff roles do you have?
MANAGER There’s me, then there are the trainers
who prepare exercise programmes for members.
ANALYST Ah, good, I wanted to ask about exercise
programmes next.
MANAGER Sure, what do you want to know?
ANALYST Well I’m pretty ignorant when it comes
to exercising so pretend I’m a new member and
I’ve just paid.
MANAGER OK, the first thing we do is assign you
to an individual personal trainer and record that
on your form (Section 3). The trainers are kept
pretty busy as they’re usually assigned to lots of
different members.
ANALYST OK, what happens next?
MANAGER The trainer and member spend some
time getting to know each other, so that they can
develop some goals for the member to work towards. These goals are also recorded on the form
(Section 3).
ANALYST Right. What about the exercises?
MANAGER Well, your trainer will prepare a personalised exercise programme by selecting a
suitable set of exercises based on your goals.
ANALYST So things like star jumps and push-ups?
MANAGER Yes, that’s right, and lat pull-downs,
bench press, squats, and so on. For each exercise your personal trainer records the weight (if
applicable), the repetitions, and any additional
notes. Notes are usually only added if you need
further clarification on an exercise or your personal trainer wants to follow up on something
later on.
ANALYST Can the same exercise appear more than
once in the same exercise programme?
MANAGER No, that doesn’t really make sense.
ANALYST Excellent, that’s everything I need.
Thanks!