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+ANALYST Hi, I’d like to discuss how memberships
+
+are managed and how exercise programmes for
+
+members are prepared.
+
+MANAGER Sure!
+
+ANALYST For a start, how does someone become a
+
+member?
+
+MANAGER We’re approached by a prospective
+
+member and we get them to fill in their personal
+
+details on our form (see Section 3 on page 8).
+
+ANALYST So what details does that form include?
+
+MANAGER Oh, names, phone numbers, date of
+
+birth, gender, and so on. In fact, that’s the same
+
+information we keep about staff, except we don’t
+
+bother with membership type for staff, and we
+
+need to record their IRD number. Now that I
+
+think about it, we would probably need some
+
+way to add and change staff details as well.
+
+ANALYST Right, got that. Before we continue,
+
+what do you mean by “membership type”?
+
+MANAGER Oh, each member is classified either
+
+as “full” if they’re employed, “student” for students, “senior” for senior citizens, or “special”
+
+for anything else that doesn’t fit into those types.
+
+Anything other than full membership requires
+
+proof of eligibility, like a current student ID card.
+
+ANALYST Thanks for that. So what happens next?
+
+MANAGER The new member pays the joining fee,
+
+we record the joining date, then process the payment, assign them a member ID, and issue them
+
+with a gym card. I guess with a computer system we could just enter all those details straight
+
+into the database? Like details of any payments
+
+and whether or not we’ve issued them a card.
+
+ANALYST Correct, good point. I assume you’d
+
+want to record the usual payment information
+
+like the date, amount, and type of payment
+
+(cash, EFTPOS, credit card, internet)?
+
+MANAGER Yes, and link it back to the member.
+
+ANALYST OK, that all sounds fairly standard then.
+
+Are there ever any problems?
+
+MANAGER Sure. Sometimes the member doesn’t
+
+have enough money or they can’t provide evidence that they’re a student or similar. In these
+
+situations, we record their details anyway, defer
+
+the payment, and only issue the gym card once
+
+they provide evidence of eligibility and/or pay.
+
+ANALYST Who manages that process?
+
+MANAGER The office staff.
+
+ANALYST What other staff roles do you have?
+
+MANAGER There’s me, then there are the trainers
+
+who prepare exercise programmes for members.
+
+ANALYST Ah, good, I wanted to ask about exercise
+
+programmes next.
+
+MANAGER Sure, what do you want to know?
+
+ANALYST Well I’m pretty ignorant when it comes
+
+to exercising so pretend I’m a new member and
+
+I’ve just paid.
+
+MANAGER OK, the first thing we do is assign you
+
+to an individual personal trainer and record that
+
+on your form (Section 3). The trainers are kept
+
+pretty busy as they’re usually assigned to lots of
+
+different members.
+
+ANALYST OK, what happens next?
+
+MANAGER The trainer and member spend some
+
+time getting to know each other, so that they can
+
+develop some goals for the member to work towards. These goals are also recorded on the form
+
+(Section 3).
+
+ANALYST Right. What about the exercises?
+
+MANAGER Well, your trainer will prepare a personalised exercise programme by selecting a
+
+suitable set of exercises based on your goals.
+
+ANALYST So things like star jumps and push-ups?
+
+MANAGER Yes, that’s right, and lat pull-downs,
+
+bench press, squats, and so on. For each exercise your personal trainer records the weight (if
+
+applicable), the repetitions, and any additional
+
+notes. Notes are usually only added if you need
+
+further clarification on an exercise or your personal trainer wants to follow up on something
+
+later on.
+
+ANALYST Can the same exercise appear more than
+
+once in the same exercise programme?
+
+MANAGER No, that doesn’t really make sense.
+
+ANALYST Excellent, that’s everything I need.
+
+Thanks!
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