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title: Never Split the Difference
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[Knowledge/Thoughts/Negotiations]] are often associated by us only with selected professions (e.g., the role of a salesman), and there are people who believe that for them it will not bring any value. If we take a moment to think about it, we can see that negotiation is an integral part of human interaction, at almost every level.

## Lekcje
- Knowledge/Thoughts/Negotiations]] begin when someone says 'no' and their goal is to get to the point where the other party says 'yes, it's true'
- Knowledge/Thoughts/Negotiations]] are about 'active listening'
- Key tools: [[Tactical Empathy]], tone of voice, [[Mirorring]], silence, repetition and labeling (eng. labeling)